Online Banking getting a new look for the new year!
Your First Commercial Bank online experience is getting an upgrade. In January 2019 online and mobile banking will be updated with new features and functionality to help you better manage your money!
Here’s what you can expect with our upgrade:
- Real-time account alerts – you’ll know the minute it happens!
- Debit card controls – freeze your card, lower your limits, restrict where purchases are made!
- External transfers – sending $$$ to friends and family just got easier!
- Added eStatement history – now you can access 3 years of online account statements!
- These are just a few of the benefits we’re adding to your experience. Be on the lookout for important details related to the following services during our upgrade:
- Login information after the change
- Scheduled transfers and alerts
- Billpay downtime and payment processing
- New mobile apps
We know that change isn’t always easy, so we’ll be here to help along the way. Please take a moment to update your email and phone number once your logged into online banking. Updating this information will make your first login much easier and ensure you receive important details about the upgrade. We appreciate your business and look forward to sharing our new services with you soon!
Email from 12-3-2018
Limited Access & General Questions
Q: Can I access Online Banking during the upgrade?
A: Yes, Online Banking will be accessible during our upgrade. All users will be placed into a VIEW-ONLY mode Monday, January 14th and Tuesday, January 15th. This means you will not be able to make any changes or process any transfers during that time period. Beginning at 9am on January 16th our new Online Banking will be available. Current FCB Mobile apps will no longer work on Tuesday, January 15th. Please see the First Login & Mobile Access link for more details about your app.
Q. Will my existing FCB mobile apps continue to work after the upgrade?
A. Current FCB apps will no longer work on Tuesday, January 15th. You will need to delete your existing FCB app on your devices and download our new app on Wednesday, January 16th. Search in your device’s app store for: First Commercial Bank TX or FCB Mobile and look for our red and white logo.
Q: Will I be able to see account history with my new Online Banking?
A: Yes! The same history you see today will be available with your new experience. Online Banking displays 90 days of account history.
Q: Will I still be able to see my FCB statements within Online Banking?
A: Yes! In fact, we’re giving you more. Once you log in to your new Online Banking experience, you’ll be able to access up to 36 months of available statements.
Q: Where should I go after the upgrade to access my Online Banking?
A: The same great place you’re used to. You will continue to login on the FCB homepage, www.1cb.com, in the same familiar spot. We do encourage you to update your Bookmarks and Favorites just in case you have any old ones saved.