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Communications and Frequently Asked Questions

Email sent 1-7-2019 Important Details about FCB Bill Pay & Transfers

Email sent 12-19-2018 Important Upgrade Information!

Email sent 12-3-2018 Online Banking Getting a New Look!

 

Limited Access & General Questions

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Q: Can I access Online Banking during the upgrade?

A: Yes, Online Banking will be accessible during our upgrade. All users will be placed into a VIEW-ONLY mode Monday, January 14th and Tuesday, January 15th. This means you will not be able to make any changes or process any transfers during that time period. Beginning at 9am on January 16th our new Online Banking will be available. Current FCB Mobile apps will no longer work on Tuesday, January 15th. Please see the First Login & Mobile Access link for more details about your app.

 

Q. Will my existing FCB mobile apps continue to work after the upgrade?

A. Current FCB apps will no longer work on Tuesday, January 15th. You will need to delete your existing FCB app on your devices and download our new app on Wednesday, January 16th. Search in your device’s app store for: First Commercial Bank TX or FCB Mobile and look for our red and white logo.

 

Q: Will I be able to see account history with my new Online Banking?

A: Yes! The same history you see today will be available with your new experience. Online Banking displays 90 days of account history.

 

Q: Will I still be able to see my FCB statements within Online Banking?

A: Yes! In fact, we’re giving you more. Once you log in to your new Online Banking experience, you’ll be able to access up to 36 months of available statements.

 

Q: Where should I go after the upgrade to access my Online Banking?

A: The same great place you’re used to. You will continue to login on the FCB homepage, www.1cb.com, in the same familiar spot. We do encourage you to update your Bookmarks and Favorites just in case you have any old ones saved.